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UK Deliveries

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  • For Standard delivery, our aim is to prepare your order and dispatch on the same or next working day [Monday to Friday], which means that you receive your order within 3 to 5 days from the date it was dispatched. This may not always be possible depending on the volume of orders on our system so if your order has not been dispatched within 3 working days, please contact us directly on +44(0)1903 816208.

  • Orders dispatched on a Royal Mail Service are not tracked.

  • Larger orders dispatched with our preferred delivery service provider are tracked and may require a signature on delivery.

  • We will use all reasonable endeavors to ensure delivery times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.

  • If you do not receive your order within 5 working days from the date of dispatch, please contact Customer Services on +44(0)1903 816208 or email us at inquiries@tickletec.com.

  • We will replace lost or damaged orders free of charge

 

International Deliveries

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  • We currently use two options for international deliveries: A non-tracked service with Royal Mail and tracked services through Royal Mail or other delivery service providers.

  • We ask that you allow 20 working days for orders to arrive if sent on this service, however the items are usually delivered within 10 days or less.

  • All non-tracked international deliveries will be subject to a £5 postage charge. All tracked deliveries will be subject to a £10 postage charge.

  • Tracked orders will receive an email confirming the tracking reference number.

  • When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.

  • Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. This may vary from country to country and we ask that you contact your local customs office for additional information. We cannot refund any shipping costs should your order be returned for any of these reasons.

  • If you do not receive your order within 20 working days, please contact Customer Services on +44(0)1903 816208 or email us at enquiries@tickletec.com.

  • We will replace lost or damaged orders free of charge.

  • Our third-party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.

  • Large volume orders sent by courier may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.

 

Payments

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We can accept charges in your country’s supported currencies from almost any credit card and debit card—no matter where you live. Customers outside the UK, may be charged additional fees, Bank Conversion fees or Foreign Transaction fees, by your bank.

We accept payment by any of the following methods:

  • PayPal

  • Credit cards using WorldPay who accept payments from Visa, Mastercard, American Express and others as specified.

 

IPR

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  • TickleFLEX® & TickleTec® are registered trademarks of TickleTec Ltd

  • TickleFLEX® has international patents pending

  • TickleFLEX® is designed and developed by TickleTec Ltd

  • TickleFLEX® is a Class 1 CE marked medical device

  • © TickleTec Ltd (trading as CurveScience), 2020

Who Are We
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